Is Klarna Safe To Use
Terrible and I talk to them for ages…
Terrible and I talk to them for ages they accept my time up and I get stressed I said I've paid they want bank slips they owe 30 since may terrible and desire yous in debts . They slow and do what suits like today I got stressed all -day that's what they're like they say at that place off-white they at present . Take but , …. Don't give . Dorsum .
Engagement of experience : September 29, 2022
still need an overdraft function
This bank is the only one provides its customers with a live conversation service which I find very helpful in comparison with competitors. The only reason that I have not nevertheless arrive my first depository financial institution is that it still does non provide an overdrafting service to its checking business relationship. In that case information technology would exist a no brainer choice.
Date of experience : September 29, 2022
Horrid company for merchants
Equally a merchant, Klarna is going to completely ignore your terms of service and tell you it's your fault for not forcing the client to read them. They are then going to state that you violated some kind of mechant guideline without ever telling you what was violated even upon requested. Customers are free to falsify information such every bit dates, chat logs through methods like audit element or date changes on screenshots and submit it as "evidence" confronting you which Klarna will non question and rule in the thief's favor. Absolutely messed upwards company, I am glad they are losing millions on a yearly basis and hope they bankrupt before long.
Engagement of experience : September 28, 2022
Horrendous!!
Horrendous!!! Avoid at all cost before u get yourself into trouble. The virtually atrocious costumer service to ever be. They have NO Inkling most the system or how it works and will never answer any questions. "The system is automated" is the answer to every and whatever question. I don't think anyone knows what they are doing and costumer accept to pay the toll for it. Sooo unreliable and unsafe considering the fact it's dealing with peoples money. Avoid avert avoid for your own expert.
Engagement of experience : September 28, 2022
Answer from Klarna
Howdy Indre, thank yous for your review.
We are then sorry to hear your feel with u.s.a. has been anything curt of fantabulous and nosotros'd like to look into your example to see what has occurred.
In order for us to do this, we kindly ask you lot to submit a complaint via the in-app conversation so ane of our specialist agents tin have a look over how your instance has been handled. They will then be in touch with you lot every bit presently as possible to hash out the matter further.
Customer feedback is the cornerstone of Klarna'southward decision making and nosotros would like to thank you in advance for taking the fourth dimension to contact u.s..
You can read more about our complaints procedure here https://www.klarna.com/uk/feedback-and-complaints/
Thank you / The Review Team @ Klarna
Refunds
I purchased from boohoo and paid online via klarna, I had to send the stuff back as it didn't fit, I was only issued one-half of what my first payment was, boohoo said they sent klarna the full corporeality, and so was downwards to klarna to issue me my refund on what I paid..yea I never got information technology back and they blamed boohoo...avert
Engagement of experience : September 21, 2022
Reply from Klarna
Hi at that place, thank you for your review.
The way our refunds system works is that the merchant start updates the invoice on their side which and then gets automatically updated in our organization where an automated refund procedure takes place and the funds are returned to your bank business relationship.
This means the full amount from the store should be back in your business relationship if you lot have returned the total order, and we'd like to investigate your case further to see what has went wrong here.
Could you attain out via our in-app chat, or give us a call on 0203 005 0833 (Mon-Sabbatum 9 am-6 pm GMT) and an agent will be happy to help?
Thanks / The Review Squad @ Klarna
Be warned!
They lend their names do dodgy companies so can practice nothing about it.
I had several hundred pounds in limbo for days because the company did a toll increment when payment has already been taken from my bank.
Their customer service is diabolical. They didn't know what was going on.
Appointment of experience : September 27, 2022
Reply from Klarna
How-do-you-do,
Resolving customers' issues is our superlative priority, and we are very sad to hear about your less than desirable feel.
Customer feedback is the cornerstone of Klarna'south decision-making; therefore, nosotros would beloved to hear more from you to understand your feedback better. If you wish to provide us with some feedback, exist sure to see the link provided beneath:
https://www.klarna.com/uk/feedback-and-complaints/
We apologise for the inconvenience this has acquired you. Kindly contact our customer back up, you can practice then via conversation (24/7) or phone on 0808 189 3333 (Mon-Sat 9 am-6 pm GMT), and they volition help yous as before long as possible.
/The review Squad at Klarna
Unbelievablely bad company
Contacted amazon nigh a order which I amended. Klarna still trying to resolve the invoice even though I have sent them every email and screenshot of our conversation. Client service is just your generic copy northward paste answers. Ongoing for four months now and still no resolution. Next step has to be either FCA or financial ombudsman every bit klarna doesn't accept a clue
Date of feel : September 27, 2022
Reply from Klarna
How-do-you-do John-Paul, thank you for your feedback.
We are sorry to hear that you have had a negative experience while using Klarna. Our client service representatives aim to do their best to sort out issues or misunderstandings that have arisen as soon as possible for yous.
If this is non the case for you, nosotros kindly advise to submit a complaint to the states via the in-app chat. A member of our specialist squad will then be able to investigate how your case has been handled, and will be in touch with yous to hash out the matter further.
You can read more nigh this in our Feedback and Complaints guidelines https://www.klarna.com/uk/feedback-and-complaints/
Customer feedback is the cornerstone of Klarna'due south decision making, and we thanks for your feedback.
Thanks / The Review Team @ Klarna
Companies like this should not be…
Companies like this should non be allowed to operate they are just as bad or were just every bit bad as these payday loan companies that used to operate
people are getting in a fiscal mess considering of lowlife companies like this so rather than pay monthly why not just save up every month and buy your buy outright?
Date of experience : September 27, 2022
Reply from Klarna
How-do-you-do,
We are very pitiful you feel this way. If at that place is anything we can practice for you, you are more than welcome to reach united states at 0808 189 3333 (Mon-Sat 9 am-half-dozen pm GMT); an amanuensis will support yous directly with any business organization.
You may check our FAQ page as well via this link https://www.klarna.com/britain/customer-service/.
/The Review Team at Klarna
Avert if you can
Mod FinTech banking. Make certain you understand, what you sign upwardly to. Avoid micro loans by any means or make it debt trouble forever. Involvement fees etc. nicely hidden backside the fancy website images promoting your shopping appetite. Honestly, make sure you bookmark those legal pages, you even impress them out in case of changes. Furthermore, y'all should be prepared to accept a budget for a lawyer in instance annihilation goes incorrect. The likes of companies are the outgrowths of social media and internet money banking.
Engagement of experience : September 11, 2022
Shocking customer service
Payment with Klarna is smooth merely customer service if y'all need anything afterwards is shocking. All I wanted to practise was move my payment engagement from the 8th to the 26th of each calendar month to line upwardly improve with when I get paid. I fifty-fifty said I was happy to make two payments in a month if needed. Couldn't practise it! It was as if this was the near complicated possible. Was offered a three month payment break...Totally useless. Amex Credit Card - they did it in two mins on the phone. Santander Credit Carte du jour - washed online in 5 mins via chat.
Appointment of experience : September 27, 2022
Reply from Klarna
How-do-you-do,
We are very sorry that your experience with Klarna roughshod brusque of expectations and for the inconvenience acquired.
Unfortunately, the monthly due date on a Financing Account cannot be inverse; it can only be paused for as long as needed.
However, the Pay in 3 orders can be snoozed on your app, causing it to change the due date.
Again, our apologies for the inconvenience.
/The Review Squad at Klarna
HORRIBLE
HORRIBLE! I used them for Bed Bathroom Beyond. The order from BBB came shattered. USPS, Fedex etc will not ship cleaved glass. It'southward illegal to do so. Even subsequently BBB emailed me that they refunded the gild, Klarna refused to refund information technology,
Date of experience : September 24, 2022
Answer from Klarna
Hi,
We're saddened to hear that this happened and we want to help. Please give united states of america a telephone call at (844)552-7621 M-F, 8 A.M. - 11 P.M. or contact u.s. past email at customersupport@klarna.com. Once you do this, a specialist will aid you as soon as possible. We await forrard to hearing from you lot.
Have intendance,
/Kara
NEVER AGAIN!
I made an initial purchase through this company, but I didn't need same products until a few months later, and so I attempted to employ Klarna again. I spent nearly of the day trying to place the order!
First, site (and the app) would non accept my credit card for a supposed mistake in CVC code entry. Wrong. I re-entered information technology several times just to become same error message.
And then I was asked to verify my phone number. That was rejected. Then I was prompted to enter bank data, and that, too, was rebutted.
Lastly, they demanded an identity cheque, including my sending pics of my license. In the end, I got the same error bulletin I got initially. A RIDICULOUS mis-use of my time!!!
Date of experience : September 27, 2022
Reply from Klarna
Hi,
We're saddened to hear that your experience wasn't a smoothen 1. Please ship united states of america an email at customersupport@klarna.com with your contact information. Once you do this, a specialist will receive your email and assist you as soon equally possible. Nosotros look forward to hearing from you.
Have care,
/Kara
Hello klarna I'chiliad very please you excist…
Howdy klarna I'chiliad very please you excist merely unwittingly I'm getting unused with out your acces wile zilch are performing in due crusade yo me I love light-green and pinkish Mr Gareth wallace
Date of experience : September 28, 2022
Answer from Klarna
Hi Gareth, give thanks yous for leaving a review today.
We'd love to assist with whatever query y'all may take, and then we kindly inquire if you could reach out to us via our in-app conversation, or phone call us on 0203 005 0833 (Mon-Sabbatum 9 am-6 pm GMT) and an amanuensis volition exist happy to help you.
Thanks so much in advance / The Review Squad @ Klarna
Complete lack of customer service back up & lack of help or clarity!!!
I have had to contact Klarna via chat client services twice now with regards to an order that was cancelled by the visitor however my Klarna account is showing equally still due payment. Both times Klarna have been extremely useless and said their customer service team needs confirmation from the visitor that they did cancel the order. I can conspicuously provide email show that my guild was cancelled by the company due to insufficient stock levels yet Klarna yet won't take that!!! I'thousand at a loss what to practice and don't want this outstanding purchase to remain on my account when I didn't and never could receive the goods As THE Company CANCELLED THE Club!!!!!
Appointment of experience : August 03, 2022
Reply from Klarna
Hullo Sophie, thanks for your feedback.
We are very pitiful for your experience with u.s., we really understand how frustrating this must be.
The way our system works is the shop get-go updates the invoice on their end, which then automatically updates in ours. This then reflects in your Klarna account/society folio. Because of this, we kindly propose to reach out to the store you accept ordered from, prompting them to update the invoice on their end. When it is updated, this will reflect in your account.
In the concurrently, you can pause this invoice by selecting 'Report a problem'. This will ensure you are not liable to brand payments whilst you wait for the store to adapt your invoice accordingly.
If you need any assistance with the to a higher place, please feel gratuitous to achieve out to our agents via the in-app conversation, or call usa on 0203 005 0833 (Mon-Sat 9 am-6 pm).
Again, nosotros apologise for whatever stress caused by this.
Thanks / The Review Team @ Klarna
Actually bad company when you are trying…
Actually bad visitor when you are trying to get your money back from refund they customer service is rude I been fighting to get my money back from a company and evidence Klarna they received the item back they nonetheless charged me and told me it'south my mistake similar huh? I rather employ zip pay if it's a big social club I will only use them on small-scale items that's no more than $55 considering they will not help u getting your coin back if the visitor doesn't respond to them fifty-fifty though you give them alll the information and the tracking number etc I been going through it it'due south been 6moths nonetheless nothing
Appointment of feel : April 04, 2022
Answer from Klarna
Hi Shimeica,
Thank y'all for your feedback. We're saddened to hear of the experience regarding your refund and want to help. Please contact united states via conversation or by phone and we'll be happy to investigate further.
Take care,
/Christopher
What a joke this company has turned out to be
I contacted Klarna tonight when I went to pay for a buy and it said my credit history was bad and information technology didn't go through. I needed the express joy though, because I was told that I would become an email in 25 days! I accept been shopping with Klarna for near one year and never had this consequence! My credit is just fine and in fact, higher now than information technology was when I started a year ago!! One fourth dimension they did not credit my account for a purchase and I didn't get to mad. Later tonight though, I bet I get mad. This company is really messed up from my dealing tonight and what I'g reading. Maybe this is a sign that things are getting bad. It's ok though considering there are many people that volition happily take my money and non ship me to some customer service person that I tin not empathize.
Engagement of experience : September 26, 2022
Answer from Klarna
Hi Beth,
We understand that this is apropos and nosotros tin explain. Klarna does not approve 100% of all orders and our aim is to back up responsible, ethical, and sensible spending habits. We repent for the inconvenience. If yous nevertheless have questions or need assistance, please accomplish out to us at customersupport@klarna.com.
Take care,
/Kara
Used to be ok now picky who they accept!
Used many times before always ok and ever paid on time as agreed, no longer take my application whatsoever time I ever try! Complete waste product of time don't become why companies promote this load of garbage. Used to be ok, they've suddenly get picky but hide behind declared rules almost credit applications, nonsense as constitute alternatives that accept me, joke when I've used them many times previously without issues until last 16 months!
Date of feel : August 01, 2022
Answer from Klarna
Hello David,
We are very deplorable that your feel with Klarna fell curt of expectations. It is worth noting that each purchase decision is automatically generated past algorithms and dependent upon a number of factors, including the amount of order, previous order history and external credit rating, amidst other considerations.
Our engineers work hard to provide a safety, secure and smoothen checkout for our customers, allowing Klarna to procedure our services' availability to customers quickly. Unfortunately, nevertheless, our services are not ever universally available.
However, please reach us at 0808 189 3333 (Mon-Saturday nine am-vi pm) for further support and clarification.
/The Review Team at Klarna
I had Uday help me through Klarnas Live…
I had Uday aid me through Klarnas Live chat and I can safely say they have been a life saver. Friendly, helpful and super quick. If yous get a run a risk to speak with Uday I tin hope you lot volition not be dissatisfied!! Cheers and so much
Engagement of feel : September 24, 2022
Answer from Klarna
Wow Alex, thank you lot for your lovely review!
/Felix
Klarna is a wonderful identify to do all…
Klarna is a wonderful place to exercise all your shopping. Piece of cake to apply payment plan and reasonably priced products. You can shop all of your favorite stores and track all of your orders. I definitely recommend Klarna to anyone!!
Date of feel : July 26, 2022
Reply from Klarna
How-do-you-do Megan!
Nosotros're so happy to hear that you're having a wonderful shopping experience with us. Thanks for sharing your feedback. We hope to store with you lot again presently!
Take care,
/Felix
This app is a joke
This app is a joke. I have such a loftier 'limit" and yet all my purchases are declined for no reason. Then on top of that they don't accept sure banks or cards Just have no issue using that aforementioned banking concern or card to take payments??? That makes absolutely no sense whatsoever. I take a $900+ limit and tin can't make a purchase for $thirty. E'er caught upwards to date on my payments it's really hit or miss. Wasn't like this when I kickoff started using it idk what's change just I'd rather use quadpay or simply pay fully out of pocket then proceed going through overdrawn processes just to exist denied for no justifiable reason.
Date of experience : September 13, 2022
Answer from Klarna
Hi there,
Thank you for your feedback. Purchase power is not a straight reflection of what you'll exist approved for as each club is assessed separately. Keep in mind that a denial does non mean y'all'll be denied over again in the hereafter.
We hope to shop with you shortly. Accept care.
/Artum
Is Klarna Safe To Use,
Source: https://www.trustpilot.com/review/klarna.com
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